“We have been effectively working with Cloud Mantra throughout the previous 8 years. They have phenomenal expertise in various cloud technologies, however for the most part, I was intrigued by the adaptability and collaboration of the whole team. Super happy.”
EVEN A WELL-IMPLEMENTED SAP SYSTEM NEEDS SUPPORT TO RUN SMOOTHLY. TRUST US TO HANDLE THIS
Launching a new SAP system is just the beginning. After implementation, the maintenance phase begins, where you'll need to keep your platform up-to-date, address and troubleshoot issues as they arise, and incorporate enhancements to ensure optimal performance.
Experience complete peace of mind with our expert SAP support service. Our team will swiftly address any ongoing issues within the approved SLAs, ensuring your entire SAP ecosystem operates seamlessly.
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SAP SUPPORT SERVICES WE OFFER
Post-launch support
We provide SAP post-launch support, including developing customized customer success programs, swiftly addressing any post-launch issues, and enhancing overall system performance to ensure your continued success.
Emergency support
In the realm of SAP systems, emergencies can arise from multiple sources, including changes in legislation, staff turnover, technical failures, and more. Our expertise enables us to quickly pinpoint the root causes, address issues promptly, and implement preventive measures or develop contingency plans to ensure operational stability.
SAP Application Management
Deployed an SAP application but struggling with insufficient manpower or expertise to manage it effectively? Our SAP Application Management Services offer more than just basic support. We utilize a proven Maintain-Implement-Improve approach to ensure your SAP environment runs smoothly. Focus on your core business objectives while we handle the seamless operation of your SAP system.
SAP HANA support
We manage all aspects of SAP HANA in-memory databases, including installation, configuration, and ongoing maintenance. Our expert team of database architects and administrators is dedicated to optimizing performance through proactive monitoring and fine-tuning. We also handle troubleshooting and resolution of any issues, ensuring data reliability with comprehensive backup and recovery strategies.
SAP ABAP development
Facing errors or issues with legacy code? Need custom applications or modifications developed using SAP ABAP? Our team specializes in ABAP code enhancement, modernization, and unit testing. We also offer structured documentation to ensure seamless knowledge transfer and smoother transitions.
Organizational change management
Optimized change management processes are vital for sustained success. Without proper resources, organizations can experience inefficiencies and reduced productivity. We assist in crafting a clear vision for change, evaluating necessary skills and knowledge, setting up mechanisms to address concerns, defining key performance indicators, and creating and executing customized training programs for employees.
SAP license support
Navigating the complexities of SAP software licensing is crucial to prevent overspending. For large organizations managing numerous products and license types, this can be particularly challenging. Our proactive solutions include quarterly analysis, compliance resolution, negotiation with SAP, and strategic planning. These measures streamline license management to enhance efficiency and drive savings.
SAP UX/UI services
If traditional SAP interfaces cause user frustration, our expert UX/UI team is here to help. Utilize our SAP Fiori and SAPUI5 development services to design custom Fiori applications that are intuitive, visually engaging, and optimized for any device or screen.
EXPERIENCE TRUE PEACE OF MIND WITH OUR SUPPORT OFFERING
Minimized disruptions
Any software failure can significantly impact overall operations. Our SAP support service is designed to swiftly identify and address the root causes of issues, minimizing potential disruptions and ensuring business continuity.
Proactive monitoring
Our SAP support team employs advanced monitoring solutions and strategies to detect potential issues before they cause disruptions, helping to prevent downtime and performance bottlenecks.
Improved system performance
We help configure and optimize SAP software to maximize efficiency, boost productivity, and ensure seamless operations.
Always up-to-date
SAP frequently releases updates that include new features and fixes. Missing these updates can lead to complications with post-installation processes. Our SAP support team stays current with the latest patches and ensures their efficient application, helping businesses remain at the cutting edge of technological advancements.
THREE LEVELS OF OUR SAP SUPPORT SERVICE
Cloudmantra provides three tiers of SAP support services, each tailored to address varying needs and deliver distinct opportunities:
L1 Support
- Gathering client information
- Identifying and addressing system issues
- Analyzing and assessing impact
L2 Support
- Handling maintenance and repair requests
- Resolving errors that do not require system modifications
- Implementing additional solutions as needed
L3 Support
- Addressing complex issues that require specialized expertise
- Engaging additional resources as necessary
- Potentially involving vendor support if required
Testimonial
Chris Martin Anno
CTO“Cloud Mantra has assisted us develop a solid cloud solution with engineers that are qualified and knowledgeable in SAP and AWS both. We are incredibly happy with their cooperation and accomplishment. We are glad to have allowed Cloud Mantra an opportunity to acquire our trust.”
Samantha Jonh
BUSINESS OWNER“We have been effectively working with Cloud Mantra throughout the previous 8 years. They have phenomenal expertise in various cloud technologies, however for the most part, I was intrigued by the adaptability and collaboration of the whole team. Super happy.”
Chris Martin Anno
CTO“Cloud Mantra has assisted us develop a solid cloud solution with engineers that are qualified and knowledgeable in SAP and AWS both. We are incredibly happy with their cooperation and accomplishment. We are glad to have allowed Cloud Mantra an opportunity to acquire our trust.”
Samantha Jonh
BUSINESS OWNERInsights
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