SAP Application Management Services (SAP AMS)

Ensure that your applications operate sustainably and can be rapidly adapted to meet evolving business requirements.

Why Does Your Business Need SAP AMS?

Cloudmantra’s SAP Application Management Services go beyond simply supporting an existing SAP solution. Our unique interaction model, based on the Maintain-Implement-Improve strategy, allows you to concentrate on your core business activities while we ensure your entire SAP ecosystem runs seamlessly.

Leverage the expertise of our SAP AMS specialists to unlock the full potential of your SAP applications. We focus on enhancing performance, reducing maintenance costs, and minimizing errors. Our extensive experience with both SAP and non-SAP software ensures that we can effectively optimize your system and provide you with peace of mind.

Application Management Services We Offer

Relax and enjoy peace of mind with our comprehensive support for your SAP environment. We ensure seamless operation through expert technical and functional support, as well as specialized SAP Basis Administration.

Technical support

Setting up, upgrading, and managing your SAP system landscape.
Configuring operating systems, databases, and SAP instances.
Ensuring optimal system performance, security, and accessibility.
Monitoring system logs and resolving issues.
Developing custom ABAP programs, interfaces, or enhancements, and creating applications using non-SAP technologies such as Node.js, Java, React, etc., as needed.

Functional support

Configuring SAP modules (e.g., FI, CO, MM, SD) to align with specific business requirements
Defining and managing master data, organizational structures, and business rules
Conducting user training sessions and providing ongoing support to end-users
Validating business scenarios to ensure smooth and efficient processes
Analyzing and troubleshooting issues related to master data, transactions, and reports
Offering guidance on best practices for effective use of SAP applications

SAP Basis Administration

If you're managing multiple SAP applications or integrating with external operating systems and databases, our SAP Basis Administration services can help. These services include:

System Installation, Upgrades, and Maintenance: Oversee the installation, upgrading, and ongoing maintenance of systems.
Performance Monitoring and Issue Resolution: Continuously monitor system performance and address any issues that arise.
User and Authorization Management: Manage user accounts and permissions to ensure appropriate access levels.
System Security and Compliance: Implement and maintain security protocols and ensure compliance with relevant standards and regulations.
Integration with Other Systems: Facilitate integration with other systems and interfaces to ensure seamless operations.

Benefits of Cloudmantra AMS Services & Solutions

Optimized costs

Our global in-house SAP AMS support team eliminates the need for additional infrastructure costs, resulting in substantial savings for your organization. By focusing on detailed process planning, we ensure transparency in your AMS service costs, so you always have a clear understanding of expenses.

Global presence

With our global presence, we provide 24/7 maintenance, real-time tracking of SAP system changes, and prompt issue resolution. Our continuous support and efficient problem-solving help you save valuable time and resources, ensuring your SAP systems operate seamlessly without disruption.

Fast issue resolution

Our global delivery team spans multiple time zones, enabling us to promptly address and adjust your SAP solution. With our experienced professionals and specialized tools, the AMS team swiftly identifies root causes and provides reliable solutions, effectively minimizing system downtime and business impact.

Deep expertise

With over 20 years of experience as an SAP Gold Partner, we have successfully completed more than 950 projects across 30+ industries. Our deep understanding of common business challenges and our use of proven methodologies ensure effective solutions. Cloudmantra specializes in SAP implementation and customization, adhering to SAP standards as a Global Strategic Supplier, and also offers comprehensive application management services.

Flexibility and scalability

We provide SAP Application Management Services tailored to the unique needs and scale of your business. As your business evolves, our solutions adapt seamlessly to support your growth and changing requirements.

Proactive monitoring

Our AMS incorporates sophisticated monitoring tools and processes designed to identify potential issues before they impact operations. This proactive approach helps to prevent downtime and avoid operational bottlenecks.

Transparent reporting

We provide comprehensive reports and analytics on system performance, issue resolution, and resource utilization. This transparent approach offers you clear insights into the overall health of your SAP environment.

Enhanced security

We adhere to core security standards, including GDPR, ISO/IEC 27001, and SAP's own security guidelines. We implement robust security measures, such as regular vulnerability assessments, advanced encryption, and stringent access controls, to safeguard your data and ensure compliance.

Continuous improvement

We provide regular updates and enhancements to ensure your SAP systems remain current with the latest features and best practices.

Testimonial

“Cloud Mantra has assisted us develop a solid cloud solution with engineers that are qualified and knowledgeable in SAP and AWS both. We are incredibly happy with their cooperation and accomplishment. We are glad to have allowed Cloud Mantra an opportunity to acquire our trust.”

Samantha Jonh

BUSINESS OWNER

“We have been effectively working with Cloud Mantra throughout the previous 8 years. They have phenomenal expertise in various cloud technologies, however for the most part, I was intrigued by the adaptability and collaboration of the whole team. Super happy.”